Shipping Policy
Shipping Policy – JexQor™ 🚛
At JexQor™, we work to ensure your everyday essentials are delivered safely and within a reasonable timeframe. From the moment your order is placed to final delivery, we aim to keep the process simple, reliable, and easy to understand.
Each order is carefully inspected and securely packaged before shipment to help ensure it arrives in excellent condition and ready for daily use.
Shipping Overview 📦
To maintain both efficiency and product quality, JexQor™ partners with trusted fulfillment and logistics providers.
This allows us to:
• Maintain consistent product standards
• Offer free shipping on eligible orders
• Minimize excess packaging and handling
• Improve overall delivery efficiency
📍 Shipping Origin: California, USA
1. Order Processing
Handling Time
Orders are generally prepared and shipped within 2–5 business days, including verification, packing, and inspection.
During peak periods or promotional events, processing may take up to 6 business days.
Shipping Fees
We offer free standard shipping within supported regions.
2. Estimated Delivery Time ⏱️
Delivery times vary depending on your location:
• United States: approximately 8–14 business days
• Canada / United Kingdom / Australia: approximately 10–16 business days
• Other international destinations: approximately 14–21 business days
Please note these are estimated timeframes and may be affected by carriers, customs processing, or local postal services.
3. Order Tracking 🔍
Once your order has been dispatched, you will receive an email with tracking information.
Please note:
• Tracking updates may take 1–3 business days to appear
• Delayed updates do not necessarily indicate a lost package
4. International Shipping & Customs 🌎
For orders shipped outside the United States:
• Shipments may be handled under DDU (Delivered Duty Unpaid) terms
• Import duties or taxes may be required depending on your country
• Customs inspections may occasionally cause delays
Policies may vary depending on local regulations.
5. Order Changes or Cancellation
Orders begin processing shortly after they are placed.
If you need to modify or cancel your order, please contact us within 12 hours:
📧 hello@generalstore.co
Once processing has started, changes or cancellations may no longer be possible.
6. Damaged or Missing Packages 📦
Damaged Items
If your order arrives damaged, please contact us within 72 hours and provide photos of:
• The received item
• The outer packaging
After review, we will arrange an appropriate resolution, such as a replacement.
Lost Shipments
If a package is confirmed lost during transit, we will arrange a replacement after verification.
Contact Information
For any questions about shipping, delivery timelines, or order status, feel free to reach out:
📧 Email: service@jexqor.com
At JexQor™, we are committed to delivering your everyday products with care and consistency—so you can enjoy a smooth shopping experience while making daily life more convenient and comfortable. 🌿✨